Online Purchases at Regular Price: If you are dissatisfied with your online purchase, you can return it to the store within 7 days of receipt and we will happily exchange it or provide a store credit or refund.

If you are unable to visit our store to return or exchange an online order, we invite you to ship the item(s) at your expense by courier or Canada Post to Chris James Kingston, 253 Ontario Street, Kingston, Ontario, K7L 2Z4 for a replacement item, store credit or refund. Please contact info@chrisjameskingston.com for return authorization to ensure we have a suitable replacement item or to issue a store credit or refund.

Any item purchased online and returned to Chris James Kingston must be unused and have all original tags attached.

In-Store Purchases at Regular Price: Within 7 days, we will gladly exchange an item or provide a credit note or refund for your purchase. We require a copy of your sales receipt and original tags must be attached. Any returned item must be unused.

Sale-Price Merchandise Online and In-Store: We will gladly exchange any purchase made during a sale unless it is marked as “final sale.” Any returned item must be unused and have all the original tags attached.

Gift Purchases: We will gladly exchange any gift purchase within 7 days or provide a credit note or refund. We require a copy of your gift receipt and all original tags must be attached. Any returned item must be unused.

Return of BOGO (Buy One, Get One Half Price) Purchases: During our BOGO sale, you can buy one item at regular price and receive a second item, of equal or lesser value, at half price.

If you return a half-price item to the store, we will gladly exchange it for a second item of equal or lesser value and provide a credit note for any difference in price. If you choose to exchange a half-price item for an item of greater value, you will be charged the price difference in keeping with the BOGO offer.

If you return the full-price item, the BOGO offer is void on those two items. We will issue a credit note for the transaction involving the paired BOGO pieces. You can then re-purchase the single item of your choice at the stickered price.